Vahra Studio Store is committed to providing return and exchange services to its customers. Please read the following terms and conditions before initiating a return or exchange request.

1. Return Conditions

• The product must be returned in its original, unused condition.
• The original packaging and purchase invoice must accompany the product.
• Returns are only accepted within 48 hours of receiving the order.

2. How to Submit a Return Request

To submit a return or exchange request, you can contact the store’s support team via phone or WhatsApp.

3. Return Shipping Costs

• The customer is responsible for return shipping costs unless the issue is due to the store (e.g., wrong or defective product).

4. Non-Returnable Items

• Personalized or customized products.
• Products that are damaged or altered from their original condition.

5. Refund Process

Once the returned product is inspected and approved, the payment will be refunded to the customer’s account. This process may take up to 7 business days.

6. Defective Products

• If you receive a defective product, please send images of the item to customer support.
• The store will cover the return shipping costs for defective items.

7. Required Documents for Returns

• Purchase invoice
• Original product packaging

8. Customer Support Contact

You can reach customer support through the following channels:

• Phone: 09353793444 / 09122393761
• Email: [email protected]

9. Product Size Exchange

Size exchanges are allowed within 7 days of receiving the order. Please contact support and provide your order details.

10. Processing Time for Returns & Exchanges

The return or exchange process typically takes 3 to 7 business days.