Product Return
The return policy is what?
- The purchased item must be in its original condition and unused.
- The original packaging and purchase invoice should accompany the item.
How can I submit a return request?
Stay in touch with us via phone or WhatsApp.
Is the return of the item subject to a fee?
The shipping cost is the responsibility of the customer, unless the issue is caused by the store (e.g., defective or incorrectly shipped items).
What items are not included in the return policy?
The products that have been personalized or products that are damaged or altered.
How is the refund processed?
After reviewing and confirming the product, the payment will be refunded to your account.
This process may take up to 7 business days.
If my product is defective, what should I do?
If you receive a defective product, please contact us and send pictures of the item.
The return shipping cost for defective products is covered by the store.
What documents are required for returning the product?
- Purchase invoice
- Product’s original packaging
How can I contact support?
Through the following phone numbers:
09353793449 or 09122393761
Or via email: [email protected]
Can I exchange the size of the product if it's incorrect?
Yes, product size exchanges are possible within 7 days after order delivery.
The return or exchange period for the product is how long?
The return or exchange of the product usually takes 3 to 7 business days.
